Keep your customer relationships on the right track.

Customer Returns

At the end of the day, the supply chain is all about the relationship between your business and your customers. We protect that relationship by managing your customer returns with a meticulous system of checks and balances.

Here’s how we do it:

• We virtually eliminate all unauthorized returns. Our team inspects returned product to ensure that it meets all qualifying criteria. If necessary, we repack the product in new packaging.
• We scrap material onsite. Parts that can not be resold or are defective are processed and then scraped.
• We process any customer returns. This includes ... mis-shipments, damaged/defective product, order cancellations, and dealer terminations.
• We provide total visibility to your company. At any given time, you can see how many pieces have been processed and the condition in which they were returned.
• We move fast. We have prompt turnaround on all returned material, reducing the time it takes to process credits to your dealer and increasing product availability.